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Returns

If in the event you are not totally satisfied with you order, we will be happy to offer you a refund of the value paid on any item(s), that is returned to us in a resalable condition within 28 days of receipt of your order. Please note we do not refund the cost of the posting or shipping charge for your initial order. In the rare event that your item has arrived faulty please contact our customer service team care@glamorous.com with your name and order number. We will endeavour to refund your item within 14 days of the date in which you post the item back to us.

Exchange Procedure
Unfortunately, we are unable to offer an exchange at this time; please do return the item to us and we will be happy to give you a refund (see terms and conditions above) so that you can place your new order at your convenience.

Sadly we cannot accept returns of web purchases in store at this time.

What to do next
Please re-package your returned item(s) securely and stick or write the (free) returns address on the package, this can be found on the back of your invoice or below. Please include your original invoice as proof of purchase. Please contact our customer service team with your name and order number if your invoice is not available. We would ask that you complete the reason for return details below and include this document with your returned item(s). This will enable us to continue to maintain and improve the service and quality provided by glamorous.com. Please take your completed returns package to your nearest post office. Ask the post office to provide you with proof of postagePlease keep this safe as in the event we do not receive the parcel you will need you to provide us with this information.


UK: Please return item(s) to:

Glamorous Online Store
(FREEPOST 213856PR) 
147 Great Ducie Street
Manchester
M3 1FB

This is a FREEPOST address and is for UK residents only. International & EU returns need to be paid by the customer if returning any item(s).


International: Please return the item(s) to:

Glamorous Online Store
147 Great Ducie Street
Manchester, UK
M3 1FB


Any Glamorous or other Glamorous in-house brands (eg. Alice & You, True Decadence) purchased in any other stores, outlets, or shows cannot be returned, exhanged or refunded at Glamorous.com. They should be returned direct to the stores through which they were purchased.

If you’re a customer in the European Union, you have the right to cancel your contract within 14 days from when you receive your order. This doesn’t apply to items that have been worn or used.

To exercise the right to cancel, you must inform Glamorous of your decision to cancel the contract by emailing our customer care team and detailing your name, address and order number and that you wish to cancel. We will then update you on the next steps. You must do this within 14 days of receipt of your order placement.